CONTAINER CARGO TRANSSHIPMENT IN SEAPORTS: QUALITY ASSESSMENT
Cite as APA style citation
PryjmukO. Perevalka kontejnernyh vantazhiv u mors'kyh portah: ocinka jakosti. Mizhnarodnyj naukovo-praktychnyj zhurnal "Tovary i rynky". 2022. № 1 (41). S. 69-80. https://doi.org/10.31617/2.2022(41)06
Problem. The choice of transshipment container terminals, which is influenced by many factors, is becoming very important for transport companies. Therefore, the quality of transshipment services at container terminals should be considered alongside factors such as availability, capacity and information technology.
The aim of the article is to provide a multi-criteria assessment of the quality of service of transshipment operations at container terminals of seaports of Ukraine using the theory of fuzzy logic.
Methods. This study uses the method of CFPR (Consistent Fuzzy Preference Relation) – a consistent fuzzy balance of benefits, which is widely used in assessing the quality of service, characterized by a multi-criteria problem of decision-making (both quantitative and qualitative data).
Results. Using the CFPR method using both real data and expert opinions, a comprehensive qualitative and quantitative analysis of the 5 largest transshipment container terminals was conducted.The results of the study showed that the most important factor is the accessibility of the terminal, and the biggest subfactor is the proximity to the main highway.
Conclusions. Conducting a comprehensive qualitative and quantitative analysis helps container terminal operators to better understand customer requirements and develop strategic management decisions to improve the quality of their service; reduce costs and provide better service to their customers; develop appropriate policies and strategies for the growth of the shipping industry.
Keywords: quality of service, container terminals, CFPR method, expert assessment, rank of container terminals, factors and subfactors of quality of transshipment operations.
PryjmukO. Perevalka kontejnernyh vantazhiv u mors'kyh portah: ocinka jakosti. Mizhnarodnyj naukovo-praktychnyj zhurnal "Tovary i rynky". 2022. № 1 (41). S. 69-80. https://doi.org/10.31617/2.2022(41)06
UDC 338.583:656.614 | ||
JEL Classification: С13, L90, O18 | DOI: https://doi.org/10.31617/2.2022(41)06 |
Olga PRYIMUK Ця електронна адреса захищена від спам-ботів. вам потрібно увімкнути JavaScript, щоб побачити її. ORCID: 0000-0003-1265-272X |
PhD (Economics), Associate Professor, Associate Professor, Department of Trade Entrepreneurship and Logistics State University of Trade and Economics 19, Kyoto St., Kyiv, 02156, Ukraine |
CONTAINER CARGO TRANSSHIPMENT IN SEAPORTS: QUALITY ASSESSMENT
Introduction. One of the problems in the functioning and development of the port industry is the low quality of loading and unloading operations, inconsistency of actions to increase transshipment capacity, which leads to unfair competition of domestic seaports.Problem. The choice of transshipment container terminals, which is influenced by many factors, is becoming very important for transport companies. Therefore, the quality of transshipment services at container terminals should be considered alongside factors such as availability, capacity and information technology.
The aim of the article is to provide a multi-criteria assessment of the quality of service of transshipment operations at container terminals of seaports of Ukraine using the theory of fuzzy logic.
Methods. This study uses the method of CFPR (Consistent Fuzzy Preference Relation) – a consistent fuzzy balance of benefits, which is widely used in assessing the quality of service, characterized by a multi-criteria problem of decision-making (both quantitative and qualitative data).
Results. Using the CFPR method using both real data and expert opinions, a comprehensive qualitative and quantitative analysis of the 5 largest transshipment container terminals was conducted.The results of the study showed that the most important factor is the accessibility of the terminal, and the biggest subfactor is the proximity to the main highway.
Conclusions. Conducting a comprehensive qualitative and quantitative analysis helps container terminal operators to better understand customer requirements and develop strategic management decisions to improve the quality of their service; reduce costs and provide better service to their customers; develop appropriate policies and strategies for the growth of the shipping industry.
Keywords: quality of service, container terminals, CFPR method, expert assessment, rank of container terminals, factors and subfactors of quality of transshipment operations.
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